COLE HAAN Terms & Conditions
FJ Benjamin (M) Sdn Bhd, an independent distributor of Cole Haan in Malaysia. We operate the website at colehaan.my (the "Site") and when you buy a product from the Site ("Product"), you buy it from FJ Benjamin (M) Sdn Bhd.
We're a company registered in Malaysia with company registration number 0025364A. Our registered office is FJ Benjamin (M) Sdn Bhd ,12th Floor, KH Tower (formerly Menara PanGlobal) No 8 Lorong P
Ramlee 50250 Kuala Lumpur Malaysia.
If you need to contact us, see our Contact us page for a list of the different ways you can reach us.
By using and/or placing an order at colehaan.my, you agree to be bound by the terms and conditions set out herein (the “Terms & Conditions”). Please make sure you have read and understood the Terms & Conditions before placing your order.
The inclusion of any products or services on colehaan.my at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to
discontinue any product at any time.
We reserve the right to amend these Terms & Conditions from time to time without prior notice to you. The version of the Terms & Conditions that will apply to your order will be those on
colehaan.my at the time you place your order.
Cole Haan wants to provide the best possible online experience. To make this possible we need to ensure that our services runs like clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively
impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying the Cole Haan site, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these Terms and Conditions.
Term and termination
We reserve the right to change these terms and conditions from time to time by changing them on the Site, although no such change will affect any order you have already placed with us. These terms and conditions were last updated on 30 September 2022.
Cole Haan may deliver notice to you by means of electronic mail, a general notice on the Web Site, or by written communication delivered by mail to your address on record in Cole Haan's account information.
In the event a Cole Haan product is unintentionally listed on the Web Site at an incorrect price due to typographical error, an error in pricing information received from our suppliers, or any other reason, Cole Haan shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Cole Haan shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Cole Haan shall issue a credit to your credit card account in the amount of the incorrect price.
The entire content included in the Web Site, including but not limited to text, graphics or code is copyrighted as a collective work under Malaysia and other copyright laws, and is the property of Cole Haan. The collective work includes works that are licensed to Cole Haan. Copyright 2022. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this web site for the sole purpose of placing an order with Cole Haan or purchasing Cole Haan products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the web site solely for your own non-commercial use, or to place an order with Cole Haan or to purchase Cole Haan products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this Web Site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the Web Site.
Cole Haan does not and cannot review all communications and materials posted to or created by users accessing the Web Site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the Web Site, Cole Haan is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the Web Site. However, Cole Haan reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another, or (d) offensive or otherwise unacceptable to Cole Haan at its sole discretion.
Cole Haan values your input and invites you to rate and review your purchases. Please be sure to explain why you like or dislike the product and focus on the product’s features and your own experience using it. If you upload a photo or video the below terms and conditions for photo sharing apply. If you wish to comment about product selection, pricing, ordering, delivery or other issues, please contact our customer support.
Terms & Conditions for Photo Sharing
- Cole Haan’s use of photographs and content: You keep all of your ownership rights to any photograph or other content but give Cole Haan permission to use the photograph as determined by Cole Haan. By submitting, or otherwise agreeing to our use of, a photograph or other content, including but not limited to photo captions and your name, (collectively, “Content”), you grant Cole Haan the worldwide, unrestricted, royalty-free, irrevocable, sub-licensable right to (a) publish, publicly display and perform, modify, edit, alter and otherwise use the Content in whole or in part, without further consent, review or participation from you, for any purpose throughout the world (including commercial and promotional) in any medium or format now existing or hereafter created, including but not limited to print or recorded material, websites, and social media platforms; and (b) use your name, commentary, and other information about you in connection with the Content. Cole Haan reserves the right to use, not use, or discontinue using any Content in our sole discretion at any time.
The content you submit: You agree not to submit any Content that:
- Infringes any intellectual property rights of any other person or third party, including but not limited to copyright and trademark.
- Defames or invades the privacy or publicity rights of any person, living or deceased, or infringes upon any person’s or third party’s personal, property, or other right.
- Is inappropriate, sexually explicit, harassing, abusive, harmful, violent, or otherwise objectionable or offensive in any way.
- Contains any virus, worm, corrupt file, or other forms of malicious code or content that may harm a website or computer.
- Violates any law, statute, ordinance, or regulation.
- Contains advertising, spam, references to other websites or retailers.
- Contains personal information such as e-mail addresses, phone numbers or physical addresses.
Conflict Resolution, waiver and indemnity If you have a disagreement with Cole Haan or believe that any of your Content has been used without your permission or in violation of your rights, you can reach Cole Haan at:
Third party links
In an attempt to provide increased value to our visitors, Cole Haan may choose various third party web sites to link to from our own Web Site. However, even if the third party is affiliated with Cole Haan, Cole Haan has no control over these linked web sites, which each have separate privacy and data collection practices, independent of Cole Haan. Cole Haan has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked web sites are only for your convenience and therefore you access them at your own risk. Nonetheless, we seek to protect the integrity of our Web Site and the links placed upon it and therefore we request feedback on not only our own Web Site, but for web sites we link to as well (including if a specific link does not work).
All trademarks, service marks and trade names of Cole Haan used herein (including but not limited to the Cole Haan word trademark, the composite Cole Haan and Needle and Thread trademark, the Cole Haan Needle and Thread Crest trademark, and the Cole Haan monogram trademark) are trademarks or registered trademarks of Cole Haan.
Personal Information Submitted Through the Sites
THIS WEB SITE AND THE MATERIALS AND PRODUCTS IN THIS WEB SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, COLE HAAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. COLE HAAN DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS WEB SITE OR THE SERVER THAT MAKES THE WEB SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. COLE HAAN DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS WEB SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU