Returns & Exchanges Policy


Return Policy

Every Cole Haan product is backed by our long-standing tradition of quality and craftsmanship. Cole Haan Malaysia will accept any unworn or unaltered merchandise within 14 days of receipt of item. All returns will need to be arranged from our end, via our Online Self Return Form. Cole Haan Malaysia reserves the right to deny refunds for a returned item that does not comply with this policy.

We offer Free Returns for orders more than RM 450. For products purchased on, original shipping charges are non-refundable. Sale items are not refundable as well.

Please allow 2-3 business days to process your return once received at our warehouse. You will receive a refund based on the original form of payment. Please allow up to one billing cycle for the credit to post to your account. To return an item, please pack it in its original condition.

Cole Haan Malaysia can only process returns from purchases made from our online store as per our policy. All other requests should be directed to the original place of purchase. All outlet purchases must be returned to Cole Haan outlet stores only. All Cole Haan items purchased outside of Malaysia must be returned in the country where the original purchase took place.