Information About Us
FJ Benjamin (M) Sdn Bhd (Cole Haan Malaysia) is an independent distributor of Cole Haan in Malaysia and is the sole proprietor of this website. We operate the website at colehaan.my (the "Site") and when you buy a product from the Site ("Product"), you buy it from FJ Benjamin. We're a company registered in Malaysia with company registration number 197501003746 (25364-A). Our registered office is FJ Benjamin (M) Sdn Bhd, 12th Floor, KH Tower (formerly Menara PanGlobal) No 8 Lorong P Ramlee 50250 Kuala Lumpur. If you need to contact us, see our Contact us page for a list of the different ways you can reach us.
Website: When you place an order or set up an account through our Cole Haan Malaysia website, FJ Benjamin (M) Sdn Bhd will collect your name, billing address, delivery address, contact details (including email and Mobile numbers), gender and password. We will also keep details of all of your orders. We will collect information about your use of our website. We do not hold your payment card details. Financial transactions take place directly and securely with our payment provider.
E-receipts: If you sign up to receive e-receipts in our Cole Haan Malaysia website, FJ Benjamin (M) Sdn Bhd. will collect your name, email address, home address, date of birth and gender, Mobile number.
Competitions, promotions: If you enter a competition or promotion we are running, we may ask you to provide your name, email address, home address, mobile number and gender.
Customer services: If you contact our customer services representatives, we will ask you to provide your name, email address and home address, mobile number, and the reasons for contacting us.
Opting into direct marketing: When you contact us through any of these channels, we will ask you whether you want to opt into receiving our newsletter and other marketing communications from us. If you decide to opt in, FJ Benjamin (M) Sdn Bhd. will record this opt in on your customer profile.
What We Use Your Information For
Web: When you place an order or set up an account through our Cole Haan Malaysia website, we will use your personal data to:
process your orders, communicate with you about your orders, and deliver your products;
update our records and maintain your account with us;
prevent or detect fraud;
ask for feedback on our products, website and services;
conduct market research;
monitor your browsing history within our website so that we can (i) provide you with information and suggestions to help you to improve your browsing experience; and (ii) improve our website and any services we offer to you or the public.
E-receipts: If you sign up to receive e-receipts in our Cole Haans Website we will use your personal data to send you an electronic receipt for the products you purchase in-store.
Competitions, promotions: If you enter a competition or promotion, we will use your personal data to administer the competition or promotion.
Customer services: If you contact our customer services representatives, we will use your personal data to investigate and resolve your query.
Direct marketing: If you have opted in to receive marketing communications from us, we will use your personal data to notify you of Cole Haans products, promotions, competitions and special offers that may be of interest to you. These notifications will be sent to you online (either by email as a newsletter, or by social media or search engine as banners or adverts).
How Long We Keep Your Information For
We will keep your information for the following periods of time:
Web: If you set up an account through our Cole Haan Malaysia website, we will retain your personal data within the website for three years after your last order. If you use a guest check out without setting up an account, we will retain your personal data within the website database for 90 days. Data relating to each of your orders will be kept for seven years.
E-receipts:If you sign up to receive e-receipts in our Cole Haan Malaysia website store, we will retain your personal data for seven years.
Competitions, promotions: If you enter a competition or promotion, we will delete your personal data as soon as we have completed the competition or promotion.
Customer services: If you contact our customer services representatives, we retain your personal data for seven years.
How To Opt Out
If you have opted in to receiving marketing communications from us, you can opt out at any time by:emailing us at email@example.com"unsubscribe" in the subject line;clicking on "unsubscribe" on any marketing email you receive from us; or logging into "My Account" on the website and editing your account details.
Please allow up to 5 days for unsubscribe requests to be processed.
For guidance on how to turn off cookies, see section 8. Cookies below.
Disclosure Of Your Information
We will not disclose your personal information to any third party except as follows:
If you have opted in to receiving marketing communications, we may share your information our third party service providers who provide email distribution services or with social media companies providing digital marketing services.
We will provide your personal data to our business partners who provide, ordering, logistics, fulfilment, and other services in order to process your orders, deliver your products, and provide customer care.
We may provide your personal data to agencies undertaking market research and analysis on our behalf. They may contact you by email or telephone to ask you for your feedback and comments on our products, website and services.
All of these disclosures would be made under contractual arrangements to ensure confidentiality, and carried out in accordance with the requirements of the relevant Data Protection regulations
We may also use aggregated information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services. We may provide such aggregated information to third parties, but these statistics will not include information that can be used to identify any individual.
Promotions and Promotional Codes
Promotional codes are only valid with purchases made through www.colehaan.my. Purchases made in Cole Haan stores are not eligible. If the promotion has a minimum purchase requirement, the promotion will no longer apply when partial returns are made. The refunded amount will exclude that of the promotional amount. No extension of promotions or promotional codes will be entertained.
Promotional codes and offers are non-stackable with other existing promo codes, unless stated so.
F J Benjamin (Malaysia) Sdn Bhd reserves the right to amend any terms and conditions without prior notice.
F J Benjamin (Malaysia) Sdn Bhd reserves the right to cancel any promotions or promotional codes without prior notice.